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Shipping & Returns
For product information or questions regarding your online order, please contact us at christina@lesdeuxcopines.com. Our customer service office is open 10am - 6pm PST, Monday - Friday.
RETURNS
Full price merchandise purchased through www.lesdeuxcopines.com may be returned for full refund to the original form of payment if postmarked within 14 days of receipt.
Sale merchandise is FINAL SALE and cannot be returned. Jewelry, lingerie, sunglasses, candles, and body care products are FINAL SALE and cannot be returned.
In order to be eligible for return or exchange, all items must arrive back to us unworn, unwashed, undamaged, unused, and with all original tags attached. We have the right to deny any returns we feel do not meet these requirements.
If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back.
*Please note that our online return policies differ from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Burlingame Avenue location, contact our store staff at shopgirl@lesdeuxcopines.com. Thank you!
SHIPPING
Domestic Rates:
Prime-Like Shipping (2-3 Business Days) - FREETAX
Orders being shipped to a California address will be charged CA sales tax (7.25%). Any items being delivered out-of-state will be tax exempt.
LOST SHIPMENTS
Unfortunately, we cannot control what happens to your package once they are in the hands of our designated mail carriers, therefore Les Deux Copines is not responsible for any orders that are lost or stolen. We will, however, do our best to help you navigate the claims process to either locate your package or get you a refund. For added security, we recommend adding signature delivery to your order.