Shipping & Returns
For product information or questions regarding your online order, please contact us at christina@lesdeuxcopines.com. Our customer service office is open 10am - 6pm PST, Monday - Friday.
RETURNS
Full price merchandise purchased through www.lesdeuxcopines.com may be returned for full refund to the original form of payment if postmarked within 14 days of receipt.
Sale merchandise is FINAL SALE and cannot be returned. Jewelry is FINAL SALE and cannot be returned.
In order to be eligible for return or exchange, all items must arrive back to us unworn, unwashed, undamaged, unused, and with all original tags attached.
If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back.
*Please note that our online return policies differ from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Burlingame Avenue location, contact our store staff at shopgirl@lesdeuxcopines.com. Thank you!
HOLIDAY RETURNS
Orders placed through www.lesdeuxcopines.com on December 1, 2022 - December 24, 2022 will have until January 2, 2022 to initiate a return for full refund on original form of payment. Any orders place on or after December 24, 2022 will have within 14 days to initiate return for full refund on original form of payment.
Sale merchandise is FINAL SALE and cannot be returned. Jewelry, lingerie, socks, and apothecary is FINAL SALE and cannot be returned.
In order to be eligible for return or exchange, all items must arrive back to us unworn, unwashed, undamaged, unused, and with all original tags attached.
If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back.
*Please note that our online return policies differ from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Burlingame Avenue location, contact our store staff at shopgirl@lesdeuxcopines.com. Thank you!
SHIPPING
Domestic Rates:
Prime-Like Shipping (1-2 Business Days) - FREE over $250We currently ship to Canada and the United Kingdom. Rates are calculated by weight - proceed to checkout to see the exact shipping quote for your order (you will be able to review your total before confirming your order).
TAX
Orders being shipped to a California address will be charged CA sales tax (8.5%). Any items being delivered out-of-state will be tax exempt.