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650-375-1933 / christina@lesdeuxcopines.com

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Return Policy

For product information or questions regarding your online order, please contact us at christina@lesdeuxcopines.com. Our customer service office is open 10am - 6pm PST, Monday - Friday.

RETURNS

Full price merchandise purchased through www.lesdeuxcopines.com may be returned for full refund to the original form of payment if postmarked within 14 days of receipt.  If purchased in store, over the phone or text, full priced merchandise may be returned for full refund to the original form of payment 7 days from purchase and store credit 14 days from purchase.

Sale merchandise and Trunk Show merchandise is FINAL SALE and cannot be returned. Jewelry, masks, lingerie, and bath products is FINAL SALE and cannot be returned.

In order to be eligible for return or exchange, all items must arrive back to us unworn, unwashed, undamaged, unused, and with all original tags attached. 

If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back.

*Please note that our online return policies differs from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Burlingame Avenue location, contact our store staff at christina@lesdeuxcopines.com. Thank you!

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Women's Ready To Wear
US 00 0 2 - 4 4 - 6 8 10
Italian 36 38 40 42 44 46
French 32 34 36 38 40 40
XXS XXS - XS XS - S S - M M - L L - XL
Women's Shoes
US 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
Italian 34 34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
French 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43
Women's Belts
Waste Size in Inches 22 - 23 24 - 25 26 - 27 28 - 29 30 - 31 32 - 33 34 - 35
Belt Sizes in Inches 25.6 27.6 29.5 31.5 33.5 35.4 37.4
Belt Sizes in Centimeters 65 70 75 80 85 90 95
The Great
The Great 0 1 2 3
US XS S L M
The Great 24 25 26 27 28 29 30 31
US 0 2 4 6 8 10 12 14
Italian 34 36 38 40 42 44 46 48
French 32 34 36 38 40 42 44 46

For product information or questions regarding your online order, please contact us at christina@lesdeuxcopines.com. Our customer service office is open 10am - 6pm PST, Monday - Friday.

RETURNS

Full price merchandise purchased through www.lesdeuxcopines.com may be returned for full refund to the original form of payment if postmarked within 14 days of receipt. Please note: We do not provide free return labels.

Sale and Trunk Show merchandise are FINAL SALE and cannot be returned. Jewelry, lingerie, socks, candles, eyewear, and body care products are FINAL SALE and cannot be returned.

In order to be eligible for return or exchange, all items must arrive back to us unworn, unwashed, undamaged, unused, and with all original tags attached. We have the right to deny any returns we feel do not meet these requirements.

If you are for any reason dissatisfied with any items from your order that meet the above criteria, contact us for a return authorization and we will reply with simple instructions for mailing your items back. You will be responsible for covering the return shipping costs.

*Please note that our online return policies differ from our in-store policies. If you have any questions regarding a return or exchange for a purchase made in person at our Burlingame Avenue location, contact our store staff at shopgirl@lesdeuxcopines.com. Thank you!

 

SHIPPING

We offer FREE OUTGOING USPS Priority Mail, FEDEX or UPS within the continental US. Expedited services are available at an extra cost. Orders placed before 12PM Monday - Thursday will usually be shipped the following day. Orders placed after noon on Friday will be shipped the following Monday. Our shipping offices are closed on weekends and Holidays. 

 

Domestic Rates:

Prime-Like Shipping (2-3 Business Days) - FREE 
Expedited Shipping (2-Day) - $20
International Shipping & Rates
We currently ship to most countries. Proceed to checkout to see the exact shipping quote and duties for your order (you will be able to review your total before confirming your order).

TAX

Orders being shipped to a California address will be charged CA sales tax (7.25%).  Any items being delivered out-of-state will be tax exempt.

 

LOST SHIPMENTS

Unfortunately, we cannot control what happens to your package once they are in the hands of our designated mail carriers, therefore Les Deux Copines is not responsible for any orders that are lost or stolen. We will, however, do our best to help you navigate the claims process to either locate your package or get you a refund. For added security, we recommend adding signature delivery to your order.

 

 

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